At ClothUdyan.com, we take pride in delivering high-quality handloom products. Each item is carefully checked before shipping. However, if you are not completely satisfied with your purchase, our Return & Refund Policy ensures a simple and fair process.
1. Eligibility for Returns
You can request a return if:
You received a damaged, defective, or wrong product
The return request is made within [8 Days] of receiving your order
The product is unused, unwashed, and in its original packaging
Non-returnable items include:
Pillow covers, quilts, or any product used for bedding (for hygiene reasons) unless defective
Items bought during clearance or special promotions (if marked as non-returnable)
2. Return Process
Initiate a Return:
Contact us via email at info@clothudyan.com or whatsapp [9368952216]
Provide your order ID, reason for return, and clear photos of the item (if defective/damaged)
Approval & Pickup:
Once your return request is approved, we will arrange a pickup or provide instructions for shipping the product back.
Inspection & Confirmation:
Returned products are inspected for damage, usage, and original packaging before processing a refund or replacement.
3. Refund Process
Refunds are issued via the original payment method within [ 7 Working Days] after approval.
In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.
Shipping charges are non-refundable, except for damaged or incorrect orders.
4. Exchanges
We currently offer exchanges only for defective or incorrect products.
Exchange requests follow the same process as returns.
5. Order Cancellations
Orders can be canceled before shipment by contacting our support team.
Once shipped, the order cannot be canceled but can be returned as per our return policy.
6. Contact Us
For any return, refund, or exchange-related queries, please contact:
Cloth Udyan – Handloom Store
Email: info@clothudyan.com
Whatsapp : [+91 – 9368952216]
